Nella Milan terms and Conditions
All orders must be paid for in advance before dispatch.
All order will be delivered within 4 working days of cleared payment but on most occasions where possible will arrive much sooner.
Orders will be dispatched via a courier service to the address registered on your account.
We can only offer delivery to the address to where your card is registered to or to a registered business address.
I have received a damaged item, what shall I do?
We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting Customer Services on 01993 685 020
In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by Customer Services.
I have received an incorrect item, what shall I do?
If you have received an incorrect item in your order, please let Customer Services know as soon as you can. Please provide Customer Services with the full description and the barcode of the incorrect item you have received.
I have an item missing from my delivery, what shall I do?
If you have received a short delivery, please contact Customer Services as soon as you can.
We may require an image of the packing you received your order in to help with our investigation.
Please be advised we need to be notified of any discrepancies within 48 hours of delivery.
Agreement to delivery terms
Please be aware upon ticking the box to accept to these terms and conditions you also agree to the terms set out in our delivery terms. To view these please check the delivery page.
Terms and conditions of our website We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.
We understand that your privacy is important and we will treat any personal information you provide us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.
Personal information We will only collect information about you if you willingly provide it. Please ensure you update your personal details if any of your details change. In order to do any of the following, you will need to provide us with certain details:
1.Place an order;
2.Sign up for emails;
3.Enter prize draws/competitions;
4.Take part in a survey (in this instance your details will be passed to a third party for research purposes); or
5.Give us feedback
The details you provide may include your name, email address, product selections, delivery address, telephone number, credit or debit card number, the card’s expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.
When you use this website, we may collect, store and use the following kinds of data:
1.Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.
2.Information relating to any transactions carried out between you and Nella Milan on or in relation to this website, including information relating to any purchases you make of our goods and/or services. We will use this information to fulfill any order and to communicate with you when necessary.
3.Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.
4.Information that you provide to us for the purpose of signing up for our email newsletters.
Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:
1.Administer the website.
2.Improve your browsing experience by developing and improving the design and layout of the website, through monitoring your usage.
3.Process your orders; and
4.Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you via email, post or by mobile phone (also see ‘keeping in touch with you’ below).
Data Protection Nella Milan uses the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all of your personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside ours for marketing purposes, although our representatives and appointed agents and business partners may hold your data, so that your details and/or order can be processed and/or account maintained.
Cookies are placed on your computer if your browser is set to allow these. If you wish to ‘turn off’ cookies, then please check your browser’s help files for guidance on how to do so. The Help section is usually found in the Menu bar at the top of the browser. Some browsers provide help if the F1 key is pressed. However, you may lose some of the functionality of this website.
Keeping in touch with you
We want to keep you up to date with key information about new ranges, promotional offers and what’s coming soon to Nella Milan. We may also use your details to send you information, via email, post or mobile phone, about other goods and services we sell or for research purposes. If you have registered to receive information from us, you can remove your email address from our list by using the ‘unsubscribe’ links at the bottom of the promotional emails we send you.
Third parties Your personal information may be disclosed to other businesses within Nella Milan and to reputable third parties who will help process your order or send you emails on our behalf. Nella Milan requires that all such third parties treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes for goods or services unless we have your prior approval. We may pass on personal information about sales and website usage to reputable third parties for research or analysis purposes.
We may update our policies from time-time by posting a new version on our website, please check regularly to be aware of any updates
If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. We shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep your password and account protected.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from your use of or inability to access this site.
Many (but not all) of our featured items are also available in our stores in limited quantities and because of their limited availability, stock may not be replenished. Please note that not all stock will be available in all of our stores and we recommend that you telephone the relevant store to check availability of the product before making a visit.
All items sold on our website include vat of 20%.
We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact our customer services team on 02037307317
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to despatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
We have a wide range of delivery options and timescales, and charges will vary dependent on the type of product or service ordered.
Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order or collected in store when the risk will pass to you immediately.
Delivery charges will only be refundable if you cancel your contract from the time it is placed and within seven working days after the day of receipt of your goods. Please see Cancellation for more information and exceptions.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.
Terms and conditions for gift vouchers, gift cards and eVouchers
As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. Where vouchers have been used as part tender for an order and the credit / debit card used in conjunction fails fraud checking, the redeemed value against that voucher will not be reversed.
If you intend to enter a voucher code against an order but then fail to do so, we cannot do it retrospectively for you.
Where eVouchers have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in eVouchers. Any remaining balance will then be refunded to the payment card (if used).
Terms and conditions for customer ratings and reviews and customer questions and answers
By submitting any content to us, you represent and warrant that:
1.you are the sole author and owner of the intellectual property rights thereto;
2.all “moral rights” that you may have in such content have been voluntarily waived by you;
3.all content that you post is accurate;
4.you are at least 13 years old; and
5.use of the content you supply does not violate these terms and conditions and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
1.that is known by you to be false, inaccurate or misleading;
2.that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
3.that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
4.that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
5.for which you were compensated or granted any consideration by any third party;
6.that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; and
7.that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our website that we deem, in our sole discretion, to violate the content guidelines or any other provision of these terms and conditions. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not us, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of us, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with the Customer Participation Services you agree that we, and our third party service providers, may use your email address to contact you about the status of your review, question, answer and other administrative purposes.